Regulamin: Consideration of complaints or requests

Complaints and requests may be submitted:
  1. in writing or via telegram – addressed to the Pedagogical Provincial Library named after the National Education Commission in Warsaw (Pedagogiczna Biblioteka Wojewódzka im. Komisji Edukacji Narodowej w Warszawie), ul. Gocławska 4, 03-810 Warsaw; or in person, Monday through Wednesday and on Friday between 8:00 a.m. and 4:00 p.m., and on Thursday between 9:00 a.m. and 5:00 p.m. (2nd floor, room 306);
  2. via email – to: sekretariat@pbw.waw.pl;
  3. orally for the record – the Director (or their designated representative) is available on Thursdays from 4:00 p.m. to 5:00 p.m. at the Library’s premises, ul. Gocławska 4, Warsaw (2nd floor, room 302).
The handling of complaints and requests is governed by the "Procedure for Receiving Complaints and Requests at the Pedagogical Provincial Library named after the National Education Commission in Warsaw," which is published in the Public Information Bulletin (Biuletyn Informacji Publicznej) and accessible via the Library’s website: www.pbw.waw.pl.
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